Shipping policy
Sew Inappropriate Shipping Policy
Make Chaos Limited (trading as Sew Inappropriate)
Registered in England and Wales
Registered Office: Unit 7, Victoria Enterprise Estate, Victoria Avenue, Peacehaven, BN10 8HJ, United Kingdom
Website: www.sewinappropriate.com
Email: hello@sewinappropriate.com
Last updated: 27 October 2026
This Shipping Policy forms part of our Terms of Service and applies to all purchases made via www.sewinappropriate.com.
By placing an order, you agree to this policy.
1. Order Processing
Orders are typically processed within 2-5 business days (Monday-Friday, excluding public holidays).
Certain products may:
- Be made-to-order
- Be personalised for you
- Ship from alternative fulfilment locations
Processing times may vary during peak periods, product launches, or limited drops.
Dispatch timeframes are estimates and not guaranteed.
2. Stock Availability
We aim to keep stock levels accurate. However, discrepancies may occur.
If an item becomes unavailable after purchase, we reserve the right to:
- Partially fulfil the order and refund unavailable items
- Offer a replacement
- Cancel the affected item and issue a refund
Where delays occur due to supplier issues, customs delays, or circumstances outside our control, we will dispatch once stock becomes available.
3. Shipping Costs
UK delivery: Standard UK delivery £3.50, free on orders over £45. Express (Tracked 24) £7.50.
International delivery: Europe (including the Channel Islands and Isle of Man) £8, USA and Canada £14, Asia and the Middle East £16, rest of the world £18. Free international delivery on orders over £100. We do not currently ship to Russia, Belarus, Iran, North Korea, Syria or Cuba.
Shipping charges are shown at checkout before you pay. Shipping fees are non-refundable unless goods are faulty or misdescribed.
4. Multiple Shipments
Some items may ship separately and arrive at different times. No additional shipping charge will apply unless stated at checkout.
5. Delivery Estimates
UK Deliveries
Estimated transit time: 2-7 business days after dispatch.
International Deliveries
Estimated transit time: 7-16 business days after dispatch.
Delivery timeframes are estimates only and may vary due to:
- Customs processing
- Local postal services
- Industrial action
- Weather disruption
- Force majeure events
We are not liable for courier delays once the parcel has been dispatched.
6. Legal Delivery Timeframe (UK & EU Consumers)
Under the Consumer Rights Act 2015, goods must be delivered within 30 days unless otherwise agreed.
If delivery is not made within 30 days, you may:
- Request a new delivery date, or
- Cancel for a full refund if delivery still does not occur within a reasonable additional period
7. Risk & Title
Ownership of goods transfers to you once full payment is received. Risk transfers to you upon delivery to the address provided at checkout.
If incorrect delivery information is supplied, we are not responsible for loss.
8. Address Accuracy
You are responsible for ensuring your shipping details are correct at checkout.
If incorrect information results in failed delivery, return to sender or courier redirection fees, we reserve the right to charge re-shipping fees.
Address changes after dispatch cannot be guaranteed.
9. Customs, Duties & Taxes (International Orders)
International customers are responsible for import duties, customs taxes, handling fees and government tariffs. These charges are not included in your order total unless explicitly stated.
We ship on a Delivered Duties Unpaid (DDU) basis unless otherwise specified.
If you refuse to pay customs charges and the parcel is returned to us:
- Original shipping costs are non-refundable
- Return shipping costs will be deducted from your refund
- A restocking fee may apply
We are not liable for customs delays or seizure.
10. Lost Parcels
If your parcel appears lost:
- Contact us within 14 days of the expected delivery date
- We will initiate a courier investigation
Refunds or replacements will only be issued once the courier confirms loss. We reserve the right to refuse claims where tracking confirms delivery.
11. Damaged Parcels
If a parcel arrives visibly damaged:
- Refuse delivery where possible
- Contact us within 24 hours of receipt
- Provide photographic evidence
Failure to notify us promptly may affect your claim. We reserve the right to investigate damage claims before issuing refunds or replacements.
12. Third-Party Carriers
We use trusted third-party carriers. Once dispatched, delivery is handled by the courier. While we assist with investigations, we are not responsible for courier delays, delivery errors caused by the carrier, industrial action or force majeure.
13. Tracking
Where tracking is available, you will receive tracking information upon dispatch. It is your responsibility to monitor tracking and arrange redelivery if required. Failure to collect or rearrange delivery resulting in return to sender may incur re-shipping fees.
14. P.O. Boxes & Military Addresses
We can ship to P.O. Boxes (postal service only) and BFPO/military addresses (where supported by courier). Courier services may not be available for these addresses.
15. Cancellations
Orders for made-to-order or personalised items may only be cancelled within 4 hours of placing the order. After production begins, cancellation may not be possible. This does not affect your statutory rights for faulty goods.
16. Insurance
Parcels are insured subject to courier terms. Where loss or damage occurs, resolution is subject to the courier's investigation process. We reserve the right to await courier confirmation before issuing remedies.
17. Force Majeure
We are not liable for shipping delays caused by events beyond our reasonable control, including natural disasters, government restrictions, pandemic, supply chain disruption and industrial action.
18. Returns
Returns are governed by our separate Returns & Refunds Policy.
19. Changes to This Policy
We reserve the right to amend this Shipping Policy at any time. The version in force at the time of purchase will apply.